Number of subscribers and Internet userstoday continues to increase, so the question does not lose relevance: "Which operator should I choose?" One of the players in the telecommunications market and a major employer is OJSC Rostelecom. What is this provider? What are the employees' feedback on Rostelecom?
About company
The market of telecommunication services in our countryis developing steadily. OJSC Rostelecom has been an interregional operator since 2006 and operates in several Russian regions. It takes far from the last position, but it does not belong to the "big three" of operators. What services does the company provide?
- Local and long-distance communication.
- Broadband Internet access.
- Interactive TV.
- Cellular.
Directions of activity of the company
"Rostelecom" performs various stateprogram for the creation and development of e-government, ensures the functioning of elections, etc. It is the leader in the market of telecommunications services provided to Russian government bodies and corporate users. Takes a leading position in the provision of pay-TV services (more than 8 million users). The company has the largest backbone network in Russia, with a total length of 500 thousand km. According to international credit ratings, the company has a stable financial position. Revenue for the 1st quarter of 2015 amounted to more than 70 billion rubles., Net profit - more than two billion rubles.
Rostelecom as an employer
The company is a large employer,providing a full-time job, a full social package, a stable workplace, white wages without delays. Often noted on the positive side of the team in which they work. Feedback from Rostelecom employees makes us pay attention to the company's commercial approach to solving many issues. For example, the installation is carried out even with poor line parameters. In the priority of market capture, implementation and overfulfilment of the plan, not personnel. They recruit mostly sales agents and sellers, but cut down other specialists. Work in Rostelecom, employee feedback about which you need to study before the interview, differs depending on the department and the region.
Positive feedback from the staff about the company
Workers note that in recent timesthe company has changed for the better, there is a positive development trend. A few positive reviews of employees of "Rostelecom" reflect the following advantages of the employer:
- the work is stable, simple and clear, well-organized;
- the possibility of career growth in a prestigious company;
- acceptable working conditions;
- a cohesive team and a high corporate ethics;
- Increase in salaries and financing after the change of leadership in a number of regions.
Negative feedback from employees about Rostelecom
As noted by workers, the old qualifiedthe company's specialists reduced to 90%. Large reductions have led to the fact that new and remaining employees are forced to take on a number of duties of those who have been reduced, with wages at the same level. Employees of Rostelecom with a negative attitude to the policy conducted by the leadership in regard to personnel. In many reviews, the same shortcomings of this employer are noted.
- Incompetence of the management team.
- Unfavorable socio-psychological climate.
- Bureaucracy and red tape. The software works very badly before you do something, you need to coordinate your actions with many people. Long contracts are concluded, about a month.
- Great turnover of staff. There is no competent personnel policy. Do not hold back, do not appreciate good professionals.
- A small salary, only worthy of top managers.
- Traditional forms of communication are collapsed. Obsolete equipment, cables, gaskets, etc. No major repairs are planned. The company is not able to provide high-quality communication even for its employees.
- Installers buy equipment and pay for gas at their own expense.
- Misinform applicants at the interview and customers.
Work at Rostelecom, staff reviews aboutwhich should make management think about the problems of the company, is very busy and low motivation of staff. Many were not satisfied with the new wage system with a 35% premium, depending on the loyalty of the senior management, heavy fines up to 95%. At the head office of the company, complaints and complaints from employees are not commented on.
Customer reviews about the provider "Rostelecom"
A great number of reviews have been written about Rostelecom, there are both positive and negative ones among them. Among the advantages of the services provided by the provider, customers identify:
- favorable terms and pricing rates;
- stable Wi-Fi;
- in terms of television, an archive and a clear image are noted.
In general, negative reviews prevailRostelecom employees and consumers. The predominance of negative opinions about this provider can be explained in part by the fact that, not finding understanding in the company's support service, a disappointed client is more willing to express his displeasure. Consumers of the Rostelecom company point out a number of shortcomings.
- The quality of lines, maintenance and services is low.
- There is no service. Irresponsible attitude to customers.
- Poor work support services and technicians.
- Do not work with customer complaints.
What are the dissatisfied customers of Rostelecom?
Many customers note very low speed.Internet, which is often not at all relevant to the stated in tariffs, permanent departures, interruptions and shutdowns of the Internet. The Rostelecom provider, the reviews about which are mostly negative, as many consumers believe, misinform customers. Receipts for payment are sent late, and then a penalty is charged. Often there are technical problems with making payments to consumers.
Rostelecom Contact Center, feedback from employees andcustomers about which are very contradictory, also raises many complaints. Consumers say that it is very difficult to call technical support, support service workers do not understand the problem and try to end the conversation as quickly as possible, do not answer questions, use the same learned phrases during negotiations, besides, they remove phones in the workplace so that customers not annoyed calls.
Clients of the Moscow region left negativereviews of Rostelecom, as the company did not enter into agreements with payment systems and terminals, which resulted in consumers incurring additional costs and inconvenience when paying for communication services. Unlike other telecom operators, Rostelecom does not activate the home telephony services immediately after the payment passes, but only after three days.
Conclusion
A large number of negative reviews about Rostelecomare alarming. Reviews of Rostelecom employees also reflect concerns that the company is falling apart. For the company, it is extremely important to take into account the views of ordinary employees, as they are the foundation of the organization.
The Russian telecommunications market is developing.In the future, the absorption of regional operators and small providers by larger corporations will continue. Companies that do not meet modern requirements, do not withstand competition, will either restructure or disappear from the market.
