Rules for the provision of hotel services in the Russian Federation: general provisions and procedures for the provision of services

Decree of the Government of the Russian Federation "Rulesprovision of hotel services »№ 1085 was taken in the autumn of last year. By this normative act the state made some changes concerning activities in the sphere of public services. In the article presented, some aspects of the hotel industry are considered.

Legislative fundamentals

Decree of the Government of the Russian Federation "Rulesprovision of hotel services ", in fact, approved the new standards. In accordance with them, entrepreneurs and other commercial organizations must carry out their business, if associated with hotel services.

Old regulations, including "Rulesthe provision of hotel services in the Russian Federation "No. 490, which business leaders were guided earlier, were found invalid by this resolution, and other legal acts that regulated the civil-law relations under review were also amended by this legal document. in strict accordance with the law, the Constitution, but its main purpose was to comply with the requirements of the law that protects the rights of consumers.

The normative legal act was signed by the chairman of the government D. Medvedev.

As indicated above, the main document,according to which the new rules for the provision of hotel services in Russia are approved, is a law that protects individual rights of ordinary citizens (consumers). This law is designed to protect the interests of individuals only. At the same time, entrepreneurs, although related to this category, do not have any relation to the said legal act. Not included in it and legal entities. The main essence of the law is that government-provided levers of control can reliably protect the rights of buyers or customers of services from unscrupulous business entities. Of course, it also provides for countermeasures against consumers who abuse the powers granted to them.

One of the customers of services can be called persons,who use the services of hotels. It can be tourists, businessmen, and just people who went on a business trip. Having acquainted with the rules of the provision of hotel services issued by the government, the listed individuals, as well as other interested citizens, can obtain all the necessary information necessary to be able to protect their interests.

Objects subject to the action

New rules for the provision of hotel services inThe RF is distributed, as can be seen from the name itself, absolutely to all kinds of hotels. In addition, in the Rules for hotels are meant other objects intended for accommodating people. However, other means for the guests should not be confused with campsites and children's camps. This is an independent category, on which the action of the considered Rules does not apply. Moreover, the tourist bases and other youth camps do not fall under the jurisdiction of the said normative act. Do not belong to hotels and departmental dormitories, as well as apartments or rooms that citizens or organizations lease. Railroad pastures and other means of transport, in which beds are equipped and in which accommodation of people is in fact possible, are also not regulated by the Rules.

Some definitions used in the Rules

In order to understand some of the termsthe legislator, as a rule, in normative documents gives an explanation of certain concepts used in the texts of these acts. The same is done in the document under consideration. The rules for the provision of hotel services in Russia define the following basic concepts:

1. Hotel, as well as some other place forplacement. By these words is meant the building, its part, the property complex, including the equipment. Together, this should be designed to carry out activities in the provision of hotel services.
2. Hotel services include not only accommodation services, but also other related services.
3. If the hotel has a number of rooms for stay of less than 50 pieces, then it is referred to as a small accommodation facility.
4. The price of a room in the room or the room itself includes the cost of both accommodation and other services.
5. Consumer in the sense of the Rules under discussion isan individual who wishes to use or has already used hotel services. Such a person cannot be an organization or an individual entrepreneur. The consumer will be recognized as such if he uses the hotel only for personal needs.
6. Contractor is considered, on the contrary, or a commercial organization, or a private entrepreneur, whose type of activity is hotel service.
7. Rules for the provision of hotel services in the Russian Federation,the provisions of which are mandatory for all businessmen, and define the concept of "customer". This person means not only a citizen, but also an organization, an individual engaged in business, who wish to use or have already used the hotel service, but in favor of the consumer. In practice, it looks as follows: the organization enters into a contract for the provision of hotel services with a particular hotel. According to this agreement, the hotel undertakes to accept and accommodate the employees of this organization (consumers). There are other situations.
8. Booking in the Rules refers to the order of a room or place in a room made in advance. Reservations can be made both by the customer and directly by the consumer.
9. Checkout time - this concept means the time that is set by the hotel for the entry and exit of guests.

General Provisions

As usual, to hotels and other objects,subject to the aforementioned Rules, requirements are made that the parties themselves establish in an agreement among themselves. There are situations when individual requirements regulate local or federal laws and regulations. The contractor is entitled to carry out the activity in question only if he has a document confirming that the hotel has been assigned a category. The assignment of such a category has also been approved by the authorized body, more precisely, by the Ministry of Culture.

Price for hotel service in accordance withlegislation can not be different for people. It must be the same regardless of position in society, rank or other differences. However, for certain categories of citizens benefits may be established (for example, people with disabilities or other socially vulnerable groups of the population).

For the owner of the hotel object, the legislator left the right to create and establish the rules of behavior and residence. However, such rules should not contradict the laws of the country.

Rules for the provision of hotel services in the Russian Federation,Information about the services considered in this article should be free for review at any hotel. They must be provided by the contractor to customers and consumers upon request.

Artist Info

Rules for the provision of hotel servicesThere are certain requirements for information available to those who wish to use them. First of all, it concerns information about the hotel itself and the person who contains it. So the legislator determined that the performer is obliged to provide the following information:

1. The name, as well as the presence of the business name of the object of hotel services.
2. The address at which this object is located, and also we cut its working time.

The listed requirements apply to hotelswhich carry out their activities in the form of an organization (legal entity). If the business in question is run by an individual entrepreneur, then he must provide the following information:

1. Data of the individual entrepreneur, which include the surname, name and patronymic.
2. Location of its activities.
3. Mode of operation of the hotel.
4. Information about the state registration of a businessman.
5. The name of the authorized state body that registered the entrepreneur.

All this information should be posted beforethe entrance to the hotel or in its lobby, in the place where the registration of guests. For example, at the entrance to the hotel use special signs or simply place a sign on the front door. In the lobby you can place the specified information, for example, at the reception. The whole point of this placement is that the consumer can freely find out the performer’s data.

Service Information

Identical requirements apply to information.about the services provided by the hotel. The hotel owner is obliged to place information about them either in the lobby or on his own website. The content of this information is also determined by the Rules.

1. Data of the organization or private entrepreneur,including the numbers of his contact telephone numbers, the address, and the details of the document on the basis of which he carries out the activity. If this is a legal entity, then the certificate confirming the entry in the Unified State Register of Legal Entities, if the IP is the information to be entered into the Unified State Register of the IP.
2. If the hotel is a branch or other structural subdivision, then it is necessary to provide information about the parent organization, the head office.
3. Information about which category is assigned to the hotel, as well as the organization that established it.
4. The presence or absence of certification.
5. The cost of living and types of rooms (categories).
6. The main services provided by the contractor are included in the price.
7. Method of payment.
8. The list of additional services provided by the hotel for a fee, the order in accordance with which they can be used.
9. The procedure for booking rooms and withdrawals.
10. The maximum period a lodger can live in a hotel.
11. The list of persons for whom benefits are established, and the list of benefits themselves.
12. The list of paid services that are provided at the institution by third parties.
13. Information on checkout time.

The listed information is presented in Russian, and, if desired, in others.

Types of booking

The hotel business owner has the right to establish the following types of reservations at his property:

1. Reservations with a guarantee.It implies that the hotel administration reserves a room for the guest and waits for him within one day from the beginning of the checkout time. If the consumer has not arrived at the room, is late for a longer time, or has refused the number, the reservation is canceled, and the consumer is charged for idle time.
2. Бронирование без гарантии.With this type of reservation, the hotel will wait for its client only until a certain hour of the day on which it is required to move in. After that, the reservation is terminated.

Reservations will be considered valid.only after the customer or consumer receives a notice from the hotel. In this case, they may cancel the reservation, canceling the application. However, such a refusal should be made according to the rules defined by the hotel administration. Also, the Rules for the provision of hotel services in the Russian Federation No. 1085 establish the right of the hotel to refuse customers to book rooms if space is not available on the desired date.

Documents for the conclusion of the contract

In order to stay at the hotel, the guest will need only one document that will prove his identity. However, the types of such documents may be different. It may be:

1. Passport.
2. Birth certificate.
3. International passport.
4. Foreign passport.
5. A document certifying that the guest is a stateless person, as well as confirming his identity.
6. Permit issued by an authorized state body, giving the right to reside in Russia.
7. Residence.

The contract itself is exclusivelyin writing, signed by both parties. In this case, the text indicates the price, the names of the parties, their contacts, information about the hotel room, the time that the guest will live in this room. Other information may be indicated if desired.

Rules for the provision of hotel services in the Russian Federation,the order of registration of residence provide that the performer must carry out the registration of persons living with him in accordance with the regulations of Russian legislation.

Some conditions

Hotels produce customer servicearound the clock. At any time, day or night, consumers can use their services. Not prohibited and departure at night as well as the entrance. However, an exception is established by law for hotels in which there are less than fifty rooms. In such small accommodation facilities, owners are entitled to set their own maintenance regimes. As a rule, the checkout time is set by the contractor, taking into account the characteristics of the region, the location of the object. But as usual, the period of such an hour is determined at 12 o'clock. In other words, entry and exit clearance is done twice a day. In any case, the difference between them can not be more than two hours.

The rules set and the right of the ownerhotels determine the maximum period during which individuals can live in an institution. The procedure for payment for a room, as well as its price, as well as the rules of residence are not regulated by law. Therefore, all these actions are left by the legislator to choose an organization or a private entrepreneur providing hotel services.

Additionally, hotel accommodation may be offered.service is not per day, but hourly. The rules for the provision of hotel services in the Russian Federation, the concept of which is given above, stipulate that if there is a need to regulate prices for hotel services, their price cannot exceed the cost determined for a particular category of hotels. This requirement is valid only when holding any major events or celebrations, when there is an influx of guests.

The considered legal act restricts the right of the owners of this business to render any other paid services to the guests against their will, if such services are not included in the price of living.

Required services

The following hotel services are free of charge or included in the price.

1. If the guest becomes ill, the administration is obliged to call an ambulance, and if necessary, call other emergency services.
2. Facility management should provide free first-aid kit to its customers.
3. Attendants are obliged to bring in the room guests mail, which came in their name, immediately after receipt.
4. If customers wish, hotel staff should take care to wake up the residents at the hour determined by them.
5. At no additional charge, customers are provided with boiling water, needles with thread, dishes, spoons, forks.
6. Other services set by the administration.

Calculations

Payment for hotel servicesproduced by the guest only after their actual delivery, that is, on the day of departure. However, if the future visitor does not mind, then such payment can be made at the conclusion of the contract, that is, on the day of entry. The calculation can also be made partially. The hotel administrator or another person who is responsible for payment is obliged to issue a cash voucher or other statutory document to the resident when calculating. The calculation of the payment that must be made to the client is carried out according to the set checkout time. That is, if the check-out time is determined at 12 o'clock, then the payment takes place in all 12 hours, even if the guest has stayed at the hotel for only three hours. If the client has delayed leaving the room, the administration charges him a fee, according to the rules approved by it. If the client has come to the hotel after 12 o'clock at night, and leaves before the checkout time determined by the hotel, the payment for the stay can not be more than half of the day's fee.

A responsibility

Rules for the provision of hotel services in the Russian Federation,Responsibility for compliance with which are borne by all parties, establishes that both the performer and the guest are responsible for the damage in cases provided for by civil law. So, the performer is responsible for the safety of the property of his client, and for the improper performance of his duties may be brought to justice under the laws of Russia. Accordingly, the guest who has caused damage to hotel property will also reimburse him.

So every citizen whoplans to go on a business trip or for another reason wants to stay in a hotel, it is better to carefully study the rules discussed in this article in order to avoid some unpleasant moments later. Among other things, knowing these rules, you can safely protect your rights as a consumer of hotel services. In case of their violation, a complaint can be addressed to the authorized body that implements control over the business entities that are engaged in this type of activity.