Assistance of the operator's contact center specialistCellular communications may be required in different situations. Many subscribers do not know that they can receive any information about their number on their own, and contact the support line for each question that arises.
The Tele2 Contact Center works seven days a week andtime constraints, which means that at any time you can ask an interesting question and get an answer from a qualified employee. How to contact a specialist through a mobile gadget, and whether it is possible to do this, being outside the region, we will describe further in the article.
general description
Tele2 Contact Center, like many servicesclient service of other telecom operators, allows you to quickly and completely free of charge to receive information of interest to the client. According to the terms of consultation, information is provided only to the owner of the number, that is, the person on whom the SIM card is registered. In practice, it turns out that it is enough to know who the number is for. After all, it often happens that SIM cards were bought, for example, by a husband for his wife and daughter and, accordingly, are officially listed as him. In this case, it is not at all necessary that the wife will not be able to clarify the data of interest to her on her SIM card and contact the Tele2 contact center.
Free call from any number
You can call the customer support centeronly from the SIM card that is served by this service provider. There are cases that the SIM card does not work, and in order to find out for what reason this happens, you need to contact the number of the other operator or landline phone in the contact center "Tele2". The number for such calls is as follows: 8-800-555-0611.
When you call him you can not worry that withbalance will be withheld some cash. After dialing the number, the subscriber will be in the same voice menu as when dealing with the SIM of an alternative operator.
By the way, the same number can be successfully used for calls from roaming, though only on-net.
Free call from Tele2 SIM card
You can call the Tele2 contact center andstandard short number. This can be done only by the operator’s clients (i.e., only from a black SIM card) while in the home region. Such a call will also be free. Number to dial - 611. After the connection is established, the client will be able to either resolve the existing issue independently, via the voice menu, or wait for the help of a support service specialist.
Calls from international roaming
When traveling abroad, customers of an alternative operator can also clarify issues and call the Tele2 contact center. The telephone number for such calls is also free: + 7-951-520-0611. You will not be charged for negotiations with a specialist, but on the condition that the call will be made from the SIM of this operator.
Before traveling to other countries, you need to make sure that roaming is available there and get acquainted with the information on tariffing. Please note that prices are different for each country.
Other ways to get advice by number
Is it necessary to call the Tele2 contact center(number of subscriber service was given earlier) to get answers to your questions regarding the number? Currently, customers have several options for communication with employees of Tele2. In addition, all information about tariff plans (including those that have already been archived), additional services, conditions for using a SIM card, etc., is posted on the operator’s official website.
Here you can find out how to enable or disable various options, what will be the cost of communication services when roaming in the country or abroad, what can be done to optimize costs, etc .:
- Personal Area. Personal subscriber page, which contains data on its number and a number of tools for managing it - all operations and complete account information, etc. are available here.
- The form for sending complaints and suggestions alsoavailable on the official website of the company. Here you can make an interesting proposal or identify dissatisfaction with the quality of communication, incorrect billing, etc.
- Email. You can send a question to t2info @tele2.RU. The text of the e-mail should indicatecomprehensive information (the phone number in question and a detailed description of the problem) and indicate the main data of the number owner - in the first stage the full name will be sufficient. At the end of the letter, you should indicate the contact details for which the support staff will be able to contact the subscriber, if necessary
Once again, if selfIt’s impossible to get an answer to a question or to solve a problem with a number, you can always call the Tele2 contact center (Moscow number - 0611 (when calling from the operator’s SIM card or 8-800-555-0611 - from the number served by another operator communication).
