Periodically to subscribers of mobile operators, inincluding Tele2, we have to deal with the problem of incomprehensible debiting of funds from their account. Often the reason for this is the various subscriptions that are connected to the number. Whether they were connected by the subscriber himself or by the cellular operator is not always possible to say with confidence. About how to get rid of unnecessary information packages and how to disable all subscriptions to Tele2, we will describe in detail in this article.
What is entertainment content, and how can it be connected?
Subscriptions mean additionalservices that are connected to a number and provide an opportunity for customers to regularly receive information of a certain nature (for example, jokes, news, +18, horoscopes, various offers, etc.) on a paid basis (the subscription fee for such packages can be daily, monthly or completely arbitrary ).
Connecting such content feeds can beIt was initiated both by the user and by the specialists of the customer service service within the framework of the planned call-up of subscribers. Independent connection is made:
- by entering a specific combination of characters on the phone keypad;
- when specifying a phone number on the Internet, on the portal providing such services (the user does not always notice the information that the subscription is activated on a paid basis).
How to disable all subscriptions to "Tele2" by yourself
Возникает справедливый вопрос:Can the subscriber, who himself activated this type of service, get rid of them personally? Is it necessary to contact customer service specialists to stop debiting your account? The answer will depend on whether the subscriber knows which subscription he has connected to his number.
If the activation was unintentional and the client found out about the presence of some service only after reducing the balance, then an appeal to the Tele2 client service specialists will be inevitable.
Checking the list of connected services / packages / subscriptions
To determine exactly what causedthe disappearance of funds from the account, you should view the information about the number and find out if any additional options are activated. There are several ways to check this information:
- via the Internet, logging into your personal account (on the official website of the mobile operator or via the mobile application), using the phone number;
- through the contact center "Tele2" (for operatingsubscribers provided a single number for contacting customer support - 611; it is not necessary to wait for the answer of the specialist, you can use the services of an automatic informer);
- by entering special commands * 153 # and * 144 * 6 # (in this case, the information will be displayed on the screen of the mobile device).
If the service list check failedTo identify additional options for which funds could be written off, then it will not be possible to answer the question of how to disable all subscriptions to Tele2. However, you can order a specification (a document with a detailed description of all debits from the account for a specified period), which can help determine the reason for the change in balance.
Attention! The service of obtaining the detail is paid.
When do you need specialist help?
If you independently clarify the situation with the presence ofsubscriptions and writing off money from the account fails, then it is quite reasonable to involve a client service specialist or an office employee to view the information by number. Seeking help makes sense in the shortest possible time.
The specialist will view the information by number and tell you how to disable all subscriptions to Tele2. In some cases, only the operator can deactivate a hated service.
User action
Let's figure out how to disable all subscriptions to"Tele2" immediately on their own. Connection of additional services is performed using a specific sequence of actions (entering a combination of characters, specifying a number in the form of a website, etc.). Thus, it turns out that to deactivate each subscription and service, certain operations are required. And this means that the question of how to disable all subscriptions to Tele2 with one command is not entirely correct. Even a customer service specialist will not be able to answer it. Below is a list of commands that can be used to disable paid mailings:
- "You are an eyewitness" - * 144 * 1 #.
- "Chameleon" - * 110 * 20 #.
When you receive daily messages containinghoroscope, from the three-digit number 396, disabling distribution is possible only through the "My Themes" in the mobile application or through a specialist of the contact center (which you can reach by calling 611).
Service Management
Now find out how to disable all subscriptions to"Tele2" through the phone on which the mobile application is installed. What do we need to do? The official application of Tele2 installed on a mobile device can be used not only to view the connected services, but also to manage them. Some subscriptions may also appear in this listing. Connecting or abandoning the use of packages or services is quite simple, you just need to follow the prompts of the application. This method will allow you to avoid a visit to a branch of the company or a call to the contact center. You can download the mobile application through the store for devices (PlayMarket, AppStore, etc.). Its installation and use are free.
What Tele2 services may be useful for subscribers
After the question of how to disableall subscriptions to Tele2, you can think about connecting really useful services that will add a number of advantages. We give a brief description of some of them.
- Conferencing. Услуга, которая будет пользоваться popular with business people who need to communicate with several people at once. It is provided completely free of charge and can be controlled by the user independently. To switch on, you need to dial the following sequence on the phone: * 107 * 4 * 4 * 1 #, to disconnect, replace the unit with “2” at the end of the command. You can also manage this service through a customer service specialist.
- Refusal to receive informational SMS and MMS messages. Another option that may be interesting.for those who are tired of various info-mailings. It is also controlled independently by the user. Its activation is possible through the mobile application and personal account, as well as through a client service specialist.
Conclusion
In order not to think about howTo disconnect all subscriptions to Tele2 from the phone, you should be attentive to all messages arriving at the device and portals that offer such services. Careless entry of a number can lead to regular debits from the cash account. A solution to the problem with the disconnection of subscriptions can be extended indefinitely. You should also periodically check the set of services and subscriptions that are connected to the number. There are a number of convenient ways and tools for this, ranging from a mobile application to an autoinformer, which is available to subscribers by calling to number 611 before connecting to a specialist. Choose a convenient option for controlling the funds in your account.
