Понятие «ситуации» свидетельствует о том, что the conflict is still at the stage of maturing and inception and has not yet taken sharp forms, but the clash of interests of the participants in the educational process is obvious. Psycho-pedagogical conflict situations can unfold in the interaction of teachers and students, between teachers, as well as when teachers communicate with parents of students or with the leadership of an educational institution.
Classification of conflict situations by duration and degree of tension:
1) Stormy.They are based on the personality and nervous characteristics of the people in conflict. Conflict situations are swift, therefore identifying the cause of a collision or way out of a situation is quickly found. Most often, an outsider interferes with them, since the temperamental and emotional interaction of the participants does not allow them to logically end the hassle. Conflicts occur between students and teachers, and the “arbitrator” may be the administration or other teachers of the institution.
2) Острые.It takes a long time, but contradictions can be deep, stable and difficult to reconcile. Such conflict situations most often occur in the interaction of adolescents with teachers, who by their personal characteristics turned out to be tactless in communication, could not find a way out of the situation in a timely manner.
3) Weakly sluggish.An analysis of a conflict situation indicates that this kind of situation occurs when only one side of the conflicting is active, and the other side tries to avoid the conflict, does not aggravate it. They can be delayed for a long time, because it depends on the claims of the initiator of the conflict.
4) Weakly rapid.A favorable prognosis for resolving a situation is possible only if short-term conflicts manifest themselves in a separate episode and are not repeated in other cases. Such conflict situations are possible between teachers who find the strength and tact not to bring the matter to the stage of conflict realization. If there is a chain of rapid conflicts, then there is the likelihood of a situation changing into another kind: acute or sluggish.
Prevention of psychological and pedagogical conflicts
Conflict behavior strategiesdepend on the stage of conflict development. At the predisposing stage, it is important for the teacher to exclude a number of conditions that may become provocative factors for the start of a conflict:
1) Avoiding any contradictions and quarrels betweenteachers and other objects of the pedagogical process. Long-term containment of displeasure, irritation can, like a volcano, suddenly break at the most inopportune moment.
2) Constant overwork of students and teachers.For teachers, the administration should create comfortable working conditions, have a full staff in order to avoid processing and increased fatigue. For students, the lesson schedule and conditions of study should be such as to prevent all possible deviations from the norms of the organization of children's activities.
3) Lack of information.If the information in a team does not have direct access to students or teachers, then rumors, conjectures, fantasies, distortion of the true meaning appear, which provokes conflict situations in the organization of the learning process.
Creating various conditions for self-realizationparticipants of the pedagogical process, an authoritarian or conniving style of management of a collective of an educational institution - all this may be the reason for the emergence of conflict situations. In the conditions of an educational institution, teachers should find opportunities to prevent conflicts, to resolve them at the birth stage.
