Spanish airline with the cheapesttickets are Vueling Airlines. The head office is located in the Spanish city of Barcelona. In terms of passenger traffic, the company ranks second after Iberia Airlines.
According to passengers, Vueling Airlines is a low-cost airline, that is, an airline offering a low flight charge in exchange for abandoning a number of traditional services for passengers.
History of formation
Vueling Airlines was established fourteen yearsback in 2004, on the basis of two aircraft. The feedback on Vueling Airlines, whose activities consisted only of flights from Barcelona to Ibiza, was mostly positive. The company’s management continued to develop the carrier. After a year and a half, the airline Vueling Airlines, according to the owners, began to generate income.
The company occupies a leading position among the low-cost airlines in Western Europe.
Extreme situations
In the spring of 2011 with Vueling Airlines in the skyover France the connection was lost. The aircraft was instantly intercepted by the French Air Force fighter, as the G-8 summit was taking place at that time.
In the summer of 2012, the Vueling Airlines board wasforced to land at Amsterdam Airport, accompanied by fighter jets of the Netherlands Air Force. The reason for the emergency landing of the aircraft was the suspicion that terrorists were on board, as the crew of the aircraft crossed the country's airspace without notifying ground services.
Flight directions
The geography of the activity of the Spanish low-cost airline is extensive, there are flights to thirty-eight countries in one hundred thirty-four destinations.
Vueling Airlines flies flights to St. Petersburg, Moscow, Kazan, Samara, Krasnodar, and Kaliningrad to Russia.
Company fleet
Three years ago, the fleet of Vueling Airlines, according to reviews, consisted of the following aircraft: Airbus A319-100, Airbus A320-200 and Airbus A321-200. The average age of the company's aircraft is slightly over six years.
Hand baggage rules
Vueling Airlines has developed certain features for the transportation of hand luggage:
- On board an aircraft it is allowed to carry only luggage weighing up to ten kilograms, not exceeding the size of 55 × 40 × 20 centimeters.
- In addition to carry-on baggage, according to passenger reviewsVueling Airlines, you can take a bag or a bag with souvenirs from the port's shops to the salon. The size of the extra bag should not exceed 35x20x20 centimeters.
- Briefcases and small bags should be placed under the front seat.
- Top shelves in the plane exist for hand luggage large size.
- For the safety and comfort of the flight of allpassengers are required to comply with the allowable size of hand baggage. If the dimensions are larger than the established limits, then the passenger must check in the baggage at extra charge. Customer reviews in a review of Vueling Airlines and its services indicate that co-payment can be made only from bank cards.
- В самолете разрешается провозить жидкости объемом up to 100 ml. The maximum amount of fluid per passenger should not exceed a liter. All vials of liquids are placed in a sealed transparent bag. One person can carry one package.
Features of baggage
Like a low-cost airline, Vueling Airlines has certain features for baggage transportation:
- The price of a ticket for flights never includes the payment of checked baggage.
- Any baggage must be additionally paid for (except for hand baggage).
- The cost of baggage allowance depends on the time of its payment: when purchasing a ticket or when checking it in before departure.
- The maximum weight of one piece of baggage is thirty two kilograms, the maximum height is 2.7 meters.
- The maximum weight of baggage per passenger is fifty kilograms.
- It is possible to register a shipmentnon-standard baggage (ski, snowboard kit, surfboard, windsurfing equipment, musical instruments, golf equipment, bicycles). According to passengers on Vueling Airlines, customers often use this service. One passenger can take one place of non-standard baggage, which must be packed and protected. At most airports where Vueling Airlines is based, according to the passengers, there are special luggage tapes for packing non-standard baggage.
- On connecting flights where one of them is operated by another air carrier, the most prohibited fares apply.
- When traveling with children, you can free of charge in the luggage two places (stroller, cradle or cot).
Baggage insurance
Passenger baggage insurance is required in casetheft or loss of baggage. According to reviews about the services of Vueling Airlines and according to the opinion of the company's management, for a relatively small fee, the client is able to:
- Operational baggage tracing.
- Payment of losses in case of theft, damage to passenger baggage.
- Pay for expenses due to delayed luggage loss or theft of a passport.
Special passengers
Women in an interesting position can enjoyVueling Airlines flights without medical records authorizing the flight, until the twenty-seventh week of pregnancy. From the twenty-eighth to thirty-fifth week of pregnancy, when making a flight, women must present a medical report of the doctor authorizing the flight. From the thirty-sixth week of pregnancy, flights on women on flights Vueling prohibited. At the time of booking airline tickets do not need to indicate that the passenger is pregnant.
Passengers with greater weight and volume can reserve additional space in the plane.
Traveling with kids
Vueling Airlines has developed rules for traveling with children:
- Children aged seven days to two yearsare considered babies. The infant must be in the arms of the accompanying passenger. If a passenger wants a baby under the age of two years to sit in a separate place, then he should have a certified child seat with him or discuss the possibility of providing it with the company's employees.
- One adult passenger can accompany no more than two babies. In this case, one of them should be at least one and a half years old, and he should sit in a specially equipped chair in a separate place.
- Airplanes have a special place for dressing babies.
- Children aged two to fifteen needpurchase individual tickets. A child between the ages of two and three may sit in a child seat in a separate place if the passenger has one. You can not use boosters in the plane. Failure to comply with the rules for the purchase of tickets leads to the removal of children from the flight and negative customer reviews.
- Обзор услуг Vueling Airlines в разных стран demonstrates the differences in the requirements for documents necessary for the travel of minor children. If the child has his own document, the accompanying person must have it with them. All documents must be kept in your carry-on baggage.
- According to the rules of the airline, you can transport food for a child in hand luggage (cereal and mashed potatoes in containers of no more than 100 ml). According to reviews of Vueling Airlines, it is convenient for parents.
- В аэропорту Барселоны есть приоритетная линия preflight inspection for customers with children. Even in the case of a connecting flight through Barcelona, a rental car is available at the port for the duration of the connection.
- На воздушных судах Vueling Airlines есть места for passengers traveling with children under two years of age, equipped with two oxygen masks. If a passenger wants to change a seat, he must ask permission from the flight attendant. An employee of the company will surely offer the client another suitable place, if available.
- Flight attendants will necessarily give an adult passenger special belts and a safety vest for children.
- A child older than two years old uses a standard seat belt.
- According to the company's employees, it is better to sit the children in a central place in the row or near the window.
- In the aircraft, you can order a special children's menu.
- In deference to other people, employees of the company recommend using headphones when watching children's cartoons and movies. Do not forget to take the headphones.
Privileges for corporate clients
Regular customers of Vueling Airlines, according to reviews, have several advantages:
- Manage all orders in one section in a complex.
- Specially developed tariffs and offers for premium customers.
- More than a hundred areas of direct and connecting flights.
Pros in the company
Passengers who have chosen Vueling Airlines as the air carrier of Vueling Airlines leave the following comments:
- Low (sometimes the lowest) airfare. The cost of the Moscow-Barcelona flight from a nearby competitor is six thousand rubles more expensive.
- Professional crew work.Pilots make soft takeoffs and landings. Flight attendants are very friendly, polite and smiling. Before the flight begins, flight attendants conduct flight safety briefings, check the compliance of the seatbelt fastener with all passengers, and help place children in special seats. In the event of problems or difficulties for passengers, flight attendants instantly respond and solve all problems.
- There is a possibility of purchasing food and drinks in the plane, ordering baby food for the child.
Review of Vueling Airlines, ratingthe airline carrier in the field of passenger service on board is high and growing every year, because the company is doing everything possible to win the love and dedication of its passengers.
Cons in the company
Passengers who have chosen Vueling Airlines as an air carrier note the following negative points:
- Frequent and long (more than two hoursdelays) delays in flights. Many cases of cancellation of flights without proper notification of the company's customers. In the case of transfer flights, passengers are often denied free accommodation and meals until the next flight.
- Long and painful check-in for Vueling flightsAirlines due to insufficient check-in counters. As a rule, check-in for all Vueling flights occurs simultaneously, confusing passengers on different flights between themselves. The staff at the check-in counters rarely speak Russian, they mostly speak Spanish and English.
- In Spanish airports do not advertise onRussian, even on flights to Russia (not all citizens of our country speak and understand foreign languages well). If you listened to ads in Spanish and English and did not understand anything, then these are your problems, even if you are late for the flight or do not hear information that the flight has been delayed or postponed.
- Complicated interaction with company employees in case of lost or stolen luggage. It is especially difficult if the client has not issued paid insurance.
- Frequent cases of baggage damage, includingnon-standard, during its transportation and delivery to passengers. The client has the right to write a claim to the company in this case and continue to apply to the court to recover its losses. There are very few cases in which passengers bring matters to court. Most people satisfy their desire to achieve truth and justice by writing negative reviews on the company's website or tourist forums. Writing a competent claim, drafting a lawsuit, lengthy litigation and the actual execution of a court decision requires a lot of effort, cash investments and passengers' nerves. As a rule, frustrated customers try to never use the services of Vueling. This is not always easy, as, for example, on domestic Spanish flights Vueling is a monopolist of aviation services.
- Lack of food and drinks, according to the company's rates. This is most likely not even a minus, but a flight condition without the provision of additional services.
Outcomes
The main feeling for passengerVueling Airlines reviews: Whose problem solves it. Yes, a European low-cost airline makes it possible to fly at a very low cost and even offers its customers a number of additional services (for example, when traveling with children), but if a passenger has difficulties or problems, then most likely he will decide them on his own.
