The quality of the flight depends onhow competently does the airline that provides air transportation services work? In this article we will discuss feedback on the carrier "Ural Airlines". What are the features of the functioning of the company in question? What are its advantages? What do negative feedback from passengers show?
Reviews
Feedback about the services of the carrier in questionleave very contradictory. What features does Ural Airlines (airline) have according to reviews? Reviews emphasize the coordinated actions of technical support, the professionalism of the pilots, the friendliness and courtesy of the flight attendants.
What then is contained in the negative reviews?As the analysis has shown, dissatisfaction arises precisely for those passengers who are not thoroughly familiar with the flight rules established by Ural Airlines. Reviews of such a plan, as a rule, reflect difficulties with returning tickets, paying online, changing the city of destination or departure, paying for additional baggage.
Next, we consider all the points mentioned in the reviews, more.
About company
Considered carrier is one ofleading positions ranking Russian airlines of the year. In 2016, almost five and a half million passengers used its services. The company offers air transportation services, more than 250 different directions are open.
The main aircraft fleet Ural Airlines - Airbus A320. Reviews indicate that flying on board these aircraft is comfortable and safe. This year, active work was carried out to update the park.
Self check-in at the airport
This service is offered through kiosks.self registration. They provide customers of airlines that have e-tickets the opportunity to check in for Ural Airlines flights. Reviews (Moscow-Simferopol or any other direction) report that the procedure is successful in all directions. Such registration begins one day before departure and ends one hour before it.
Why it is worth taking advantage ofa service? You are no longer afraid of the queue to the standard check-in counters at the airport. This is an opportunity to register in advance and choose the right place in the cabin. You can not only go through the procedure yourself, but also issue those who travel with you.
What are the restrictions on receiving the service in question?
It cannot be used by passengers in the following categories:
- on a stretcher;
- with limited mobility;
- impaired or unaccompanied hearing;
- seriously ill patients;
- with a guide dog;
- unaccompanied minors.
Если у вас есть багаж, который превышает permissible weight, pets or birds, you need to carry weapons or ammunition, if you need medical assistance during the flight, you will not be able to register yourself. Another exception is deported passengers.
Onboard menu
On-board airline gives specialAttention. Business class passengers will be offered a choice of several snacks, desserts and hot dishes, as well as non-alcoholic or alcoholic beverages. There are also individual menus:
- fish;
- vegetarian;
- children's;
- Muslim
Economy class passengers are offered hot meals, cold snacks, drinks and pastries, depending on the duration of the flight.
Baggage
What is reported in this regard about the company Ural Airlines reviews? Luggage can be transported free of charge subject to a number of conditions.
If the passenger is a child from birth to twelve years, then the norm is ten kilograms of baggage and five carry-on baggage.
If the passenger is a teenager of twelve years of age or an adult, then the norm is twenty kilograms of baggage per seat and five carry-on baggage.
Separately weigh and pay:
- items weighing more than fifty kilograms;
- flowers or greens weighing more than five kilograms;
- sport equipment;
- musical instruments;
- mopeds;
- boats;
- spare parts for vehicles;
- motorcycles;
- motor scooters;
- cars.
Some flights have their own rules of free transportation of things. For example, such features are inherent in the flight Moscow-Baikonur-Moscow.
For economy class:
- baby - 0 kilogram of baggage and hand luggage;
- a child from two years to twelve - fifteen kilograms of luggage and five carry-on luggage;
- an adult client is fifteen kilograms of luggage and five carry-on luggage.
For business class:
- baby - 0 kilogram of hand baggage and luggage;
- a child from two years old to twelve years old - thirty kilograms of luggage and ten hand luggage;
- adult customer - thirty kilograms of luggage and ten hand luggage.
Transportation of unaccompanied children
Sometimes you have to send a tripminor child on their own (that is, no one accompanies him in flight). Does this service provide Ural Airlines? Reviews confirm this fact, but pay attention to the fact that such a flight is possible only on direct scheduled flights.
There are some age restrictions.So, children from five to twelve years old can fly unaccompanied only through the territory of the Russian Federation or CIS countries, from six to twelve years old - and through the territory of foreign countries.
On board may simultaneously be morefour unaccompanied children. If passengers with disabilities are present on the same flight, the number of unaccompanied small travelers can be adjusted. This is necessary in order to ensure safety on board the aircraft Ural Airlines ("Ural Airlines").
Reviews pay attention to what ageA child who must travel unaccompanied is determined at the time of the start of the carriage directly from the airport of departure. At the request of parents, this service can be provided to adolescents up to eighteen years old.
Required availability statementtransportation of unaccompanied children, which complies with the rules of Ural Airlines. Reviews report that this is an easy task. The application must be completed by the parents at the time of purchase of the ticket for the unaccompanied child. The document must be drawn up in four copies and at least three days before the day of departure.
It is possible to carry out such flights only to those airports where permanent staff of the airline in question or their partner agents are permanently located.
За перелет несопровождаемого ребенка требуется make a specialized fee. It varies depending on the distance of the flight. So, if we are talking about flights on the territory of the Russian Federation and the CIS countries, it is thirty euros, about flights to foreign countries - fifty euros for each segment of the trip.
Transportation of passengers with reduced mobility
And this service is provided by employees.airline Ural Airlines. Reviews of passengers confirm that this kind of transportation is carried out professionally and efficiently. On the part of the staff felt a humane, understanding attitude.
In order to receive the service, it is important to advanceagree on the special needs of the passenger with the airline Ural Airlines. Reviews recommend doing it at the time of booking at the ticket office or in advance to call the passenger support service.
Important:All airports in the Russian Federation provide this service free of charge. However, foreign airports may require additional charges for similar actions. This nuance is best explained in advance in the relevant service of a particular airport.
Medical staff will provideescorting a passenger with special needs from the check-in desk and immediately before boarding the plane. At the airport of departure, the wheelchair will be handed over to the luggage, and will be transported free of charge. Ural Airlines employees will help to move around the airport. Reviews report that everything goes as quickly as possible.
Shop on board
Passengers have the opportunity to purchase somegoods directly on board the aircraft. Among the presented products you can find souvenirs, printed materials, alcohol, confectionery or soft drinks. Payment can be carried out using both cash and cards of various banks ("Visa" or "MasterCard"). On board any aircraft Ural Airlines (reviews show that passengers appreciate it) have the opportunity to use the terminal. The only caveat: each card has a limit on purchases in the amount of one and a half thousand rubles. It is also necessary to have with you any document that would certify the identity of the passenger.
The result
Ural Airlines is an airline thatrenders high-quality services in transportation of passengers by air. Reviews confirm that with careful familiarization with the rules of the flight no unpleasant situations will happen to you, and the employees of the carrier company will gladly go to meet you.
Choose the best! Fly with Ural Airlines.
