Over time, social network usersVKontakte still face the need to contact technical support. The reason for this may be the difficulty in changing the password, the inability to log into your account, hacking the personal page. How to write to VK support service? For many, this may be difficult, but if you look into and carefully examine the page menu, you will understand that there is nothing difficult about it.
Features
The main feature of technical support suchThe largest social networks like VKontakte is that its users are not clients. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in support of VC should not cause difficulties for registered users, as social network employees quickly respond to requests. Specificity of technical support is that the adjusted user feedback is as comfortable as possible and does not create the feeling that no one is dealing with problems.
Main feature:social networks provide support for users only on the site. In order to apply, you need to fill out a special form on the social network and send it. Experts will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty - the scale of the social network does not allow developers to quickly see some problem in the work of the site and the security system.
How does it work
How to write to VK support service, if anyproblem situation? This is easy to do, as user interaction is established. Works support service since 2011. At the beginning of its activities, a small group of people were engaged in answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into “Support” without the additional word “technical”. This means that the service solves not only technical issues.
Unlike other social networks, "VKontakte"created support that focuses on a live user, not a source of information. If you do not know how to write a message in support of VC, pay attention to the Service Desk service. This is the name of the service of user assistance in the social network. It consists of agents who also have accounts on the social network. They do not have a special technical education, because the main thing for such a specialist is to help in a difficult situation not only by deed, but also by words, emotions.
Such a system is organized specifically toto show the trust attitude of the administration and management of the site to users. Such support does not imply sample responses, agents approach each request individually. For the treatment there is a separate interface, which is located on the site. This is convenient, because you do not need to write individual letters through mail services or call the call center.
What issues solves
Вопрос, как написать в поддержку ВК, беспокоит many users who have problems with the site. Despite the well-established actions of the service, it is necessary to wait for a response to a request within 24 hours, sometimes longer. Before asking for help, analyze whether you really need service support or you can solve the problem yourself. If a user wants to complain about a group that spreads or promotes prohibited ideas, is illegal, then this problem is solved exclusively through technical support. If the group has been blocked for any reason, you can also return access to it using the service.
Appeal in support
How to write a question in support of VC?This is done in two ways: simple (use the services of other systems) and complex (independently). Surely many will choose the first, but first things first. If you do not know how to ask for help about the work of the social network, ask a more advanced user to help with this.
- In order to get advice or resolve a problem, log in to your VKontakte account.
- At the top of the page there is a section "Help", click on it.
- A line appears in which the user can describe the problem. Avoid long sentences. It is better to state the essence of the question briefly and clearly.
- Если предложенные службой поддержки вопросы для Appeals do not fit the user or do not solve his problems, on the "Help" page there is a button: "None of these options is suitable." Many people face the same problems, which are common to all.
- If you click on this button, a window will appear in which you will see the estimated time to wait for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
- To ask a question or explain a problem, click on the "Ask a Question" button.
- A simple form will appear that needs to be filled out, providing important facts and details. They can help resolve the situation as soon as possible.
As you can see, writing in support of VC is quite easy. The service does not miss a single application.
From phone
If users check their account throughportable device, a natural question arises: how to write in support of VC from a phone? In the Q & A mobile app, the user will find in Settings. There is a lot of useful information on various issues. If the user wants to address the problem to the service specialists, this option will not work. It is disabled due to the large amount of work and incoming information. In general, no difficulties in writing a request from a mobile application should arise.
From computer
How to write in support of VC from a regular PC orlaptop? This can be done not only by using the usual form, but also by e-mail. This is the easiest way available to every user. To do this, go to your mailbox, write a question, request or state a problem and send an email to the address indicated on the site. Previously, the answer to such a request had to wait several days, so the user is better to contact directly from his page. In addition, the social network is easy to find direct links to the creation of requests with the ability to attach images and other documents.
Advice
If you do not know how to write in support in the newVK, pay attention to the menu on the left. In addition to the standard menu, there will be the lines "Blog", "Developers", "Advertising", "More." Click on the last active label. A block should open in which there will be a "Help" section with the application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many ask incomprehensible questions that are difficult or impossible to give a logical answer.
