Any purchased equipment ever breaks.In the event that a breakdown occurred within the warranty period, we look at the situation with optimism - after all, the seller has certain warranty obligations towards us, the buyers. That is, we are obliged to eliminate the damage free of charge or, at worst, to return the money paid. And we, armed with a warranty card and a check for the purchased goods, rush to the store to seek justice.
But not everything is so simple.According to the law on the protection of our consumer rights with you, which has now become fashionable to quote at every step, we can demand free repair, replacement of a guarantee product or a refund. At the same time, the seller cannot insist on repair (that is, impose it on us) by law. But in practice, in most cases we will be sent to a service center. We go there in the hope of free repair, but gradually it turns out that this is unlikely to be achieved. Warranty to perform no one is in a hurry. "Specialists" of this institution will do everything not to recognize our warranty case and offer repairs at our expense.
Why it happens?The fact is that in addition to their own service workshops, which are available at every major home appliance store, there are so-called authorized service centers. Manufacturers and suppliers of equipment, as a rule, are in no hurry to open their own services (this is a troublesome and unprofitable business), but enter into contracts with existing workshops that this service will officially repair the goods of this company. This service is called authorized. Under a contract with a manufacturer or supplier, the service undertakes to repair the warranty goods of this manufacturer at its own expense. The same periodically compensates for the service costs for the purchase of spare parts and actual repairs.
But in practice, the manufacturer is very toughcontrols the legality of such free repair for us. It is worth the representative of the company to prove that the case is not guaranteed - and all repair costs will remain unpaid for the service. According to statistics, from 5 to 10% of all repairs are not recognized as warranty. Therefore, to insure about the possible loss of money, such services are doing everything possible to negate the seller’s warranty obligations in relation to the goods purchased by us. Most often, for this purpose, they are trying to prove to us that the failure was due to our fault due to careless handling or deliberate damage. Any scratch on the case (no longer talking about more serious defects) can be a reason to forget about all warranty obligations. And if the equipment really has traces of attempts at self-repair, the matter is completely lost - here we will be denied on completely legal grounds.
Repair at their own expense offered to mostappealed, at a cost comparable to buying a new thing. Due to the fabulous sums of repair, the service tries to compensate its costs for unpaid warranty repairs. And it is not in his interest to provide the store’s warranty obligations to customers - it is easier to “hang” this headache on the consumer.
What should we do?It is best not to deal with the service centers. Warranty equipment broke through no fault of ours - we go to the store and demand that we return the money. Or replace with another quality product. If the seller refuses to us and sends to the service, his requirements are illegal. We arm ourselves with the "Law on the Protection of Consumer Rights" (Article 18) and write a claim, force the seller to sign a second copy. Refuses - we send by registered mail, without forgetting to make an inventory of investments. The letter must be sent with a return receipt. The guarantee obligation on the purchased goods includes the seller’s obligation to conduct an independent expert examination within a ten-day period and find out the causes of the breakdown. Then he is obliged to either pay the money or justify the refusal. If the response is delayed, in addition, we have the right to “tear off” the penalty (one percent of the cost of the goods per day), and if there is no answer, you can turn to the Federal Service for Supervision of Observance or the court. But most often the store returns the money, not bringing the case to court.
Seller has the ability to intentionally damagething taken for examination and to nullify all the claims of the buyer. To avoid this, it is better to apply for an independent examination to an outside center. If the buyer is right, the costs of the examination will be withheld from the seller. You can also insist on a free examination in an authorized service center (they are obliged to provide such a service according to the law).
