Consumers are who? What rights does the consumer have?

Everyone has the right to purchase the right product,use the required service. Naturally, a person needs a quality thing, with not expired, without marriage. But often there are situations when the goods, services are presented poor quality, and the seller not only does not return the money, but does not even exchange the purchase for the equivalent. In order to protect citizens and ensure their right to choose, according to the current legislation of the Russian Federation, there is a Law “On Protection of Consumer Rights”.

Consumer

Consumers are citizens who are going to buyor order a product or service for family, personal and other personal needs that are not related to business or other commercial activities. A consumer cannot be a person who has made a purchase or used a paid service to use it in production or for personal gain.

Consumers are people who useservice or goods purchased for personal use. For example, hotel accommodation with a travel certificate or transportation service. That is, the definition includes not only the person who paid for the product or service, but also the one who uses them for personal needs.

Legislation

Legislation can regulate only compensated relations: the consumer - the seller (or supplier) of the service (work, purchase in the store, etc.).

The law regulates the relationship directly between the consumer and the seller, which arise from the following contracts:

• sale;
• power supply;
• sales of real estate or property;
• rental of housing, housing services and utilities;
• carrying out repairs;
• construction, domestic contracting and maintenance of residential premises;
• rolled;
• transportation of baggage or citizens;
• storage;
• commissions;
• the provision of financial services that are directed to the needs of the consumer (loan agreements, settlements on instructions, services for the storage of valuables, advice);
• Charged services (medical, veterinary, communications, hotel services, etc.);
• other contracts that are aimed at meeting the personal needs of the citizen, but are not related to the subsequent profit.

Rights

Everyone has the right to exchange goods and return it,but not all consumers know it. They have the right to familiarize themselves with the product or service prior to purchase, to receive complete and comprehensive information on the composition, place of manufacture, price, etc.

Consumer rights:he has the right to exchange the goods for another (equivalent), if the product was found flaws, not agreed at the time of purchase. In this case, it is possible not only a replacement for a product of an identical brand or model, but also an exchange for any other thing with a recalculated value.

При обнаружении брака потребители это вправе blame the seller and demand to correct or reduce the price at which the product is purchased. If the elimination of deficiencies is not possible due to the efforts of the seller, then buyers have the right to demand reimbursement of expenses or refuse the goods or services.

It is possible to demand the return of the amount already paid for the purchase only if you have documents and a cash receipt The same applies to services: you can return money if there are receipts or contracts.

In what cases the law is not valid?

Consumer Rights Act cannotapply to legal entities and individuals who have the goal to continue to use the goods, services for business and any other commercial activities in order to generate income.

The buyer has no right to demand the replacement of the goods or the elimination of its shortcomings at the seller’s expense if he does not have the documents (cash receipt, contract, etc.) confirming the purchase.

Закон не будет действовать при безвозмездном contract. For example, storage in the wardrobe of enterprises. If this did not stipulate the remuneration or things that are in storage, were not confirmed by the contract or receipt.

Terms of making claims to the seller

You can make a claim to the seller, if the marriageor a malfunction has been detected during the warranty period or until the expiration date. If the latter is not provided at all, you can make a claim within two years after the purchase, if longer periods are not specified in the contract.

Consumer protection takes into account the warranty period since the direct transfer of goods to the buyer. If it is not possible to establish the day of the transfer, then the period shall be counted from the date of manufacture.

For seasonal items such as shoes, clothes, etc.d., the warranty period is considered from the moment of the onset of the season, which is determined according to the climatic conditions in which the consumer was. When selling any goods by mail, the time limit will be calculated from the day the goods are delivered.