Market services for the transport of goods, includingThe segment of express delivery in Russia is among those that, regardless of the situation in the economy as a whole, are capable of growing quite actively. This is facilitated by the dynamic development of a number of industries, which predetermines the increase in demand for such services — for example, this concerns online commerce. The most famous and, what is very important, the following major market trends for companies in the freight segment is SPSR Express. What are the features of the organization of business in this corporation? What do clients and employees write about her?
General information about the company
Company SPSR Express, reviews of whichfound on many thematic online portals for the reason that this brand is one of the most famous in the Russian transport services market, was founded in 2001 According to experts, the corporation is among the leaders in the segment of express shipments. Initially, the company provided services in a fairly narrow segment, delivering in the format of express mail. But then, as the introduction of various innovations, the company became a full-fledged express operator of the federal scale.
Now the company SPSR Express provides a full range of services for the delivery of goods of various formats and sizes in Russia and abroad.
history of the company
It will be useful to get acquainted with the history of development.firms. This will help to better understand the features of the SPSR business organization, as well as more objectively assess what users and experts are saying about SPSR Express. Reviews about the company, presented on the portals in the network, can often simply not correspond to the real facts - for example, based on the fact that a particular user assesses services or infrastructure that the company doesn’t have or that appeared after leaving reviews .
So, the company was founded in 2001.The first cities that began to serve the company SPSR Express - Moscow (in the Russian capital was headquartered), St. Petersburg, Kazan, Nizhny Novgorod. Immediately, it begins to actively develop a network of branches within a large geographical coverage: from Kaliningrad to the Siberian cities of Russia. The development of the enterprise also helps the agency network. By December 2004, the brand is already present in all regions of Russia. Subsequently, the company SPSR-Express (reviews market experts can characterize thissolution from the positive side) begins to use its own route network. A single information technology center is being created, which is responsible for cargo handling.
In the period from 2005 to 2007, the company is activelyinteracts with government structures - in particular, as part of the initiative to form a national Association of non-state operators in the postal segment. By October 2005, the growth rate of the corporation’s business is about 90% per year.
In 2006, the brand was the first to representits segment enters the Chamber of Commerce and Industry of Russia. Developing a business, an enterprise creates its own transit centers in major Russian cities. The establishment of these infrastructure elements makes it possible to increase the speed of movement of goods between regions of the Russian Federation, as well as reduce transport costs.
In 2007, the corporation SPSR Express (reviewsexperts may also indicate a high estimate of this decision) opens in the Russian capital a large technological logistics complex on the territory of 10 thousand square meters. The company expands its own operational capabilities, provides growth in traffic dynamics, introduces new technologies and focuses on providing the highest quality of services provided.
In 2008, the company begins to provide services in the format of direct mailings, in which customers are provided with the service in the form of an SMS notification of the delivery of cargo. In 2009, the company introduces high-techa sorting center, the use of which contributes to an increase in the dynamics of processing parcels while maintaining control over the integrity of the packaging used. In 2010, another service appears. SPSR Express - delivery of goods the day after departure.
The company begins to actively introduce itself into the segment.distance trading. In 2010, the company also becomes the winner of the tender for the provision of services for the delivery of documents used by educational institutions in the framework of the USE.
В 2011 году предприятие увеличивает собственный fleet of vehicles used in the provision of courier services, more than 25%. Employees delivering goods are beginning to use special mobile terminals that allow them to quickly exchange various data with the corporate information system.
In 2012, the company introduces a new linebranded services. This allowed us to further increase the dynamics of transportation, expand the geography of the brand’s presence, and complement the range of services provided with new positions. In the same year, the corporation began to actively cooperate with Russian banks: services for the delivery of credit cards issued for them to customers of credit and financial organizations became in-demand. At the same time, the banks are provided with largely unique SPSR Express services - tracking the movement of credits, transferring information about the card status, as well as confirming information about the client who received it.
In 2013, the company is actively promotinginternational market by signing agreements with well-known global players in the segment of transport services - ASOS, NEXT, Sears and other brands. Thanks to the development of this area of international partnership SPSR Express, Russian citizens have the opportunity to order goods on the largest foreign online portals. Among the most famous services provided by the brand within the framework of the line of business under consideration is the delivery of Russia-Express SPSR. Reviews about it are also often found on thematic resources.
In 2014, the company continued to developinternational markets, concluding agreements with the world's largest brands, such as wnDirect, Boohoo, Clarins, NCR. But further development in the domestic market was also given great attention. Thus, the company has implemented the infrastructure necessary to ensure the functioning of acquiring networks, in accordance with the new norms of the Russian legislation. Much attention was paid to the brand to solve various social problems: for example, the company provided support for the Formula Masters Russia racing series.
In 2015, the corporation introduced a new lineservices for firms engaged in distance selling. The use of innovations proposed by the brand, has allowed market players to reduce the time of transportation, as well as optimize communication with customers. The tariff policy was optimized for services rendered in the countries of the Customs Union.
In 2016, the company continued to improveinfrastructure, especially in terms of providing financial transactions: couriers delivering goods to destinations received mobile acquiring terminals that can accept payment by plastic cards. The ability to pay for card delivery services is a significant factor in customer loyalty.
Such is the history and features of the organization of business of the company SPSR. It will be useful to study other information about the brand - for example, reflecting the specifics of the company's activities.
The main activities of the company
The key activities of the corporation are:
- road transport - in the intracity and intercity formats, represented by the transportation of groupage cargoes;
- transportation by rail, sea and river routes;
- air freight;
- logistics for all types of transport;
- additional services and provision (courier services, forwarding services);
- Express delivery.
The company is actively developing cooperation with the subjects of the online trading market. Delivery Russia-Express SPSR is in demand when placing orders from the largest foreign online stores. Clients of the company can be both physical and legal persons. SPSR Express can develop various branded solutions for them.
Branded solutions
The company develops branded solutions, inIn particular, for trade organizations operating in the online trading format. SPSR's PicklandPack product enabled retailers to organize a fully functioning online store — with a website, tools for managing the infrastructure for storing goods, picking, and packaging. In addition, retailers were able to carry out, using the specified SPSR product, tracking the delivery of goods to the buyer.
Infrastructure and company scale
The infrastructure of the corporation is represented by:
- 9 large distribution centers;
- 200 regional branches, as well as representative offices.
The company has more than 1,000 cars at its disposal. The company employs over 4,000 employees. The company delivers cargo to more than 6,000 Russian settlements.
Reviews of the company
Consider now how the publicevaluates the activities of the company SPSR Express. Reviews of employees and customers of the company are found on many online portals, and they can be very different depending on the experience of interaction with the company under consideration a particular person. But, nevertheless, on the basis of familiarization with them it is quite possible to get a general idea:
- about the quality of operation of specific services provided by the company, such as, for example, Russia-Express SPSR;
- about the level of customer service;
- on the valuation of the company as an employer.
Consider marked categories of reviews in more detail.
Russia-Express SPSR Service Reviews
So, among the most requested services,provided by the brand - delivery in Russia-Express SPSR format. Reviews about it reflect, therefore, the experience of the company with customers who carry out orders, mainly in large online stores, including foreign ones.
Service Russia-Express SPSR, as they can markSPSR customers, in many cases, simply have no alternative in terms of the combination of delivery efficiency and service fees. In this sense, the brand is one of the most competitive players in the market.
Regarding the quality of SPSR services in thissegment, its assessment, in general, suggests that the company copes with the tasks entrusted to it to ensure international transit no worse than other suppliers who may be ready to provide their services at more expensive tariffs. The most important thing when using services like Russia-Express, for the client - carefully follow the instructions that appear on the order form. If all the necessary data will be specified correctly, then no delivery problems should arise.
SPSR and personal data protection
Many users wonder:"If SPSR Express asks for passport information, is it safe to enter it in online forms?". It is worth noting that it is unlikely that one of the largest federal brands to carry out illegal actions, in particular, related to the handling of personal data of customers. Moreover, the company actively interacts with state structures, is open to them, and, obviously, will try to bring its own methods of exchanging data with customers in accordance with the laws.
Thus, the user of the SPSR services is entitled toexpect that the company least interested in the appearance of problems with the implementation of legislation will use the passport data of customers for other purposes. It requests them, moreover, not just like that, but for the correct identification of the recipient of the parcel - and this is actually in its interests. Verification of passport data by a delivery service is a factor in improving services, and not an attempt to use customer personal data for any other purpose. In any case, if there are doubts, you can always contact SPSR support service. Judging by the reviews, she solves the tasks assigned to her at the proper level.
SPSR customer service level: reviews
The most important factor in the competitiveness of the supplierof services similar to those provided by SPSR is a high-quality support service, prompt feedback. In this sense, the services of the considered company at the level of leading in the market. If necessary, you can always clarify by contacting the federal number in SPSR Express, addresses, phone numbers, online contacts of various departments of the company, internal services, then go there and find out the necessary information. In principle, the competence of the head office of the company is an exceptionally wide range of issues relating to the activities of the company, and it is highly likely that the applicant will not have to subsequently go to local divisions.
It is noteworthy that competent specialistsCompanies track reviews on the Internet and, if necessary, respond to them directly in the appropriate online forms. In many cases, this may help to resolve problematic issues that have arisen during the interaction of the client, who left the review, and the company - in the person of the territorial unit or some service. By contacting SPSR support service, the client can get an explanation on how to use these or other SPSR Express services. Order tracking, for example, can be attributed to the most popular. You can get advice on the delivery of a specific order or on the rules for the provision of such services in general.
SPSR as an employer: reviews
Еще одна категория отзывов о компании SPSR — та, what characterizes this company as an employer. The staff of this corporation, as we noted above, is more than 4,000 professionals. In addition, the firm cooperates with a large number of agents, contractors, and is in fact an employer for them. How do company employees evaluate their experience with SPSR Express?
Staff reviews to a large extentdetermined by the specifics of their position. If it implies that the employee receives compensation, which is mainly salary, then there may not be any special reason to treat the company too loyally or, on the contrary, with criticism. The employer is more likely to offer the employee conditions that correspond to those prevailing in the market, no better and no worse than those of competitors.
In turn, if the position impliesif a person receives a salary mainly in the form of bonuses or, for example, a percentage of the sum of contracts, then its value will depend on the actions of a particular specialist, his efforts and skills. In this sense, there is also little point in praising or, on the contrary, criticizing the company. But in general, as an employer, SPSR Express can be assessed as a company that is quite modern in terms of work organization, technological, and able to offer employees good conditions for getting decent earnings, as well as for career growth.
