Become an employee of a prestigious firm, findtrust among colleagues and the head, to achieve good results up to the increase - all this can be achieved if you study the etiquette of a business relationship. Of course, it is important not only to study it, but also to use it in practice, in other words, to be able to properly behave at work. In order for all norms of business ethics to take root, it will take some time, without this in any way.
So, what is the etiquette of businesscommunication. In a nutshell, this is a set of rules that should be followed in the system of business communication. It consists of rules of representation and acquaintance, rules of conducting business conversations, organization of business meetings and conducting business negotiations, requirements for speech, appearance, manners, etc.
Rules of representation and dating
When taking a job, you need to introduce yourself,naming his surname, name, patronymic, position and occupation. The guest should always be the first. It is possible to enter into conversation with the head only after he speaks himself.
Rates of treatment
The etiquette of business communication implies that the firstthe younger with the senior, the man with the woman, subordinated with the head should greet him. True, a well-bred businessman is unlikely to wait for his subordinate to greet first, so there is nothing to worry about if he does it first.
Business conversations
Business conversation is one of the main enginesentrepreneurship. That's why a business person should be able to properly conduct this conversation. It is important to clearly state your thoughts, to speak on the merits, to be able to listen to the interlocutor and not to interrupt him for anything. Business conversation should not be boring, it is important that the interlocutor could draw from it a maximum for itself useful. If he is dissatisfied with something, you should always be able to resolve the situation, turn it in the right direction. It is unacceptable during a business conversation to raise the voice, use obscene language and difficult to understand the sentence and terms.
Etiquette of business negotiations by phone
Business telephone conversation should, if possible,be brief, therefore the whole conversation should be conducted only in essence. To begin with, you need to say hello and introduce yourself, naming your name and organization. Before proceeding to the essence of the conversation, you need to ask the interlocutor if he has enough time. In the case when he hurries, agree on a more convenient time for conversation.
Appearance and Manners of Behavior
Etiquette of business communication affects the appearancerights. And this concerns not only his appearance, but also his behavior. Clothing should always correspond to business style, it is unacceptable to come to work in casual clothes, preference should be given to restrained clothes, soft colors, without excessive ornaments and accessories. If we talk about manners of behavior, then you need to know everything in everything: how to enter the room correctly, reach out, restrain yourself during business talks and negotiations. The etiquette of business communication is the need to wean ourselves from bad habits: to sit, lounging in an armchair, on the edge of the table, picking at the nose and ears, etc.
Speech etiquette in business communication
It is important not only to attach importance to what is beingspeak the speech, but also to how this or that information will be presented. A person who speaks with restraint and distinctly produces a good impression than one who speaks vaguely, stumbling through each sentence. Voice intonation also plays an important role. You need to know which part of the text to emphasize, what to look for. In conversation, the use of complex terms, hard-to-pronounce words and expressions is not allowed. It is important that all that is said about it was clear to the interlocutor. Silence during business meetings and negotiations is also unacceptable. This indicates that the speaker himself does not understand much about what he is going to talk about.
