In connection with the recent non-payment of monetary obligations of the population and legal entities to creditors in the mass media and personal conversations, the word "collector" is increasingly found.
The profession commits
Many people call the name "collector" a stupor.The image of a professional is associated with a muscular, broad-shouldered fighter, with a club in his hands, with dark glasses and no remorse. Does this description correspond to reality, in fact the collector - who is this: a bouncer or a thin psychologist? Can it be resisted? We bring to your attention the answers to all these and many other questions.
The notion of "collector" is deciphered in ourcase as an official organization or individual specialist who collects debts or negotiates between the creditor and the debtor to repay the loan. Collector firm by any methods (in most cases they are still legal or circumscribed) should convince to repay debts. The commoner view of the criminal real collector is not true. Their working tool is basically a phone, in an appendage to the computer database of customers.
the main objective
In collection agencies when hiringPriority is given (and this is understandable) to former law enforcement officers, military officers in reserve, enforcement officers, lawyers or employees of identical collection services in banks. Many candidates have the experience of search work, as well as skills that allow not only promptly find a debtor, but also professionally conduct explanatory work with him. Quickly, clearly, without unnecessary emotions. Also, the main requirement for the collection company is the availability of higher education. In most cases, it must be economic, financial or legal. At the same time, one often encounters a collector-psychologist or a teacher. However, many agencies recruit people without higher education, but with profound knowledge of psychology or with good communication skills.
In addition, that the person applying for a vacancycollector, should be persistent, flexible and well versed in the psychology of the debtor, he must have a serious stock of computer knowledge and be able to handle various databases. This can be information contained in banks, insurance companies, the central address bureau, public utility organizations, telephone networks, bureau of credit histories, etc.
Organize access and work with databe able to directly collector. Who understands this and understands the specifics of these tasks, becomes a real contender for the post. In international companies, a candidate may be required to speak a foreign language. Also, given that collectors communicate with people, often "cornered", and they have to listen to threats and frank insults, tears, pleas and lamentations, such work is certainly stressful, and the person who performs it, must have exposure and stress resistance. Even though collectors are taught to communicate with clients on prescribed scenarios, each situation is unique in its own way, and the reaction of a person on the other end of the wire can be unpredictable. In addition, every candidate should know that the work of the collector is dynamic. It's not just phone calls. Often it is necessary to go to meetings with clients on their territory, and it can be located in the regions.
Ways to resolve issues
Types of debtors
If with the question of whether the collector is who it is, everythingmore or less clear, then that's who such a debtor, what is his psychotype, is not known to everyone. Collector firms themselves in order to separate borrowers who refuse to pay their debts developed a special classification system. Each company can have its own, but most of the following types:
- Alarmist. This man is entangled in his own debts. To pay off debts, he takes more and more new loans, and maturities are already unclear.
- Mourner. For a long time it can deny the existence of a debt, however, when it recognizes, it begins to "cry", that everyone is to blame (creditors, lawyers, collectors), but not him.
- Rationalist. With the availability of debt agrees. Clearly follows the schedule of newly proposed repayments.
- Swindler. Intentionally goes to deception, not intending to give a debt.
The work of the collector is to determine as quickly as possible the type of borrower and apply the most effective measures to it.
Methods of work
How to talk to collectors
If you are persistently bothered by sewers,try to stay cool. First, ask them to provide documentary evidence that these representatives are authorized to demand a refund of the debt. If collectors threaten, explain that you record the conversation and intend to contact the police. Threats and the more penetration into the territory of private property can form a criminal offense. Do not be nervous and show restraint. Representatives of the collection agency can well recognize fear or uncertainty. Remember that you can sue them.
In conclusion, I want to add that the debts still need to be paid. Let the knowledge of reservoirs be purely familiarizing.