Many holders of Sberbank plastic cardsprobably faced a number of problems. Most of them are associated with the loss, theft or damage of a credit card. Whatever the problem, restoring the Sberbank card will help solve it. How is this procedure performed? How does it all start? And is it necessary to inform the bank about the troubles associated with the card?

A brief concept of the recovery procedure
If your credit card is lost, stolen or damaged complete recovery of the card is assumed.Sberbank performs this procedure in accordance with the current regulations of the credit institution. Based on the current banking rules, the term recovery refers to the reissue of a lost or damaged card. In this case it happens with the preservation of the card account and the transfer of the balance of funds to a new debit or credit card.

What does the action plan depend on?
Дальнейший план действий напрямую зависит от the reasons due to which the full restoration of the card was required (Sberbank is one of the major Russian banks offering this service). For example, you need to act quickly in cases where your card has been stolen or lost. In this case, your first step should be blocking bank plastic. And you can perform one of the following options:
- independently (using remote banking);
- during a personal visit or phone call to the bank;
- by sending an SMS message with the word "Block" to the short number 900.
Let's see how the Sberbank card is restored when it is lost.

How to recover a card after a loss: a visit to the bank
Итак, когда вы с ужасом обнаружили потерю или card theft, first of all block it with any of the proposed methods. But when your Sberbank card is already blocked, you can safely go to the bank branch, where it was received earlier. To do this, you will need a passport and a statement indicating the reason for reissuing the card. In this case, you can expect to receive a new bank plastic as from 15 minutes (if you have an instant and non-name card) and up to 10-14 days.
If you were the holder of a personal card, then you will be sure to let you know about the release of a new one by phone or SMS.

Money left on the account: what to do?
Sometimes it happens that on a lost orstolen card remains the nth amount. In this case, it is necessary, firstly, to perform an urgent blocking of the card, and secondly, to find out from the bank representative the balance of the account. Thus, you can find out whether the money was gone from the card or the attacker did not have time to use it.
Next you should write a new application with the requestwithdraw the amount on the account in cash. After your identification and certain verification of data, you can receive the requested money through the cash desk of the credit institution. However, it is necessary to be patient, as often such a test can be delayed for 5-10 days. A little more time it will take to restore the card itself. Sberbank will gladly make concessions to you, but only on the condition that you are not trying to deceive the bank representative.

Can I order a new card via the Internet?
When after the theft or loss of an old cardSberbank is blocked, you can always order a new one via the Internet. To do this, log in to your "Personal Account" mobile or internet banking and perform the following steps:
- Select the menu item "Maps" and go to a new page.
- Click on the “Card Re-issue” tab.
- Fill out the form that appears (specify contact information, reason for contact, other information about yourself).
- Select the appropriate branch of the financial institution and confirm the action.
However, for further details, and finallygetting a new plastic you still have to come to the bank. Therefore, it would be appropriate to say that you can order a card online. But you still need your personal presence to receive. In this case, the recovery time of a Sberbank card will take exactly the same number of days as the standard procedure for reissuing a credit card (10-14).

What to do when the card is blocked?
Иногда причиной сложностей с картой может стать the owner himself. For example, it is not uncommon for a user to lose or forget his PIN. And of course, all attempts to introduce a slightly familiar combination lead to automatic card freezing. In such a situation, he does not need to reissue or restore the Sberbank card after blocking. To regain full control of the account, he only needs to call the hotline and answer the questions asked by the operator.
When a card is stuck or left at an ATM
There are cases when payroll, credit orA debit card is forgotten at an ATM. It happens that she simply got stuck or the ATM "chewed." In this case, you may not even have to block and reissue the card. It is enough to contact customer support of a bank or a company engaged in servicing ATMs and terminals.
As a rule, the contact phone is listed on themachine. Here is a special number assigned to the equipment. Either you will be asked to give the address and the store or any other point of sale where the ATM is located. The situation is even simpler if the banking equipment is located directly in a credit institution. It is enough to call for help from representatives of the bank.
If the card was forgotten by you at an ATM, itsBe sure to first block. And then you can return to the device, where the bank plastic was left before. Then repeat the whole procedure with a call to the bank, find out the account balance and ask for unblocking. After that, the card can be used. If there is no card at an ATM, go to the bank and apply for reissue of your credit card.
Card Recovery (Sberbank): cost
Despite all the advantages of reissuing the card, the serviceIt has a significant disadvantage: getting a new credit card is a paid procedure. Its cost depends on the type of card. On average, you will have to pay only 150 rubles to reissue a card.
When is it still necessary to reissue a card?
Ordering a new card is also necessary.when you have changed contact or personal data. For example, the name and address of residence. You can contact any branch of the financial organization. However, if the card was received only recently (for example, if an error was made when writing the name or surname), then its reissue is possible only in the branch where it was originally issued.
Should I re-issue the card when changing the phone connected to the banking?
When changing the number connected to the mobilebanking, it is not necessary to do it. It is enough to write a statement about disconnecting the previous one and connecting a new phone number. And then it remains only to change the number at the entrance to the online banking.